Privacy declaration

Privacy declaration

This version was last modified on May 22, 2018

Nederlands Loodswezen, located at Berghaven 16 3151 HB Hoek van Holland, The Netherlands, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
Berghaven 16
3151 HB Hoek van Holland, the Netherlands

Tel. + 31 88 9002500

Personal data that we process
Nederlands Loodswezen processes your personal data by using our services and / or by providing this information to us. Below is an overview of the personal data we process:

  • First and last name
  • Sex
  • Address data
  • phone number
  • E-mail address
  • Photo (complaint handling)
  • Company Name

Nederlands Loodswezen uses the following computer programs or systems:

  • Sitecore, Content management system to manage the content of the website. Every quarter we clean up the cms.
  • Outlook (e-mail software from Microsoft), in order to process incoming e-mails from the forms of the website.
  • Google Analytics (Statistical software from Google) to collect anonymized statistics data so that the website can be improved. Within Google Analytics we have implemented the following actions:
    - concluded a processor agreement with Google.
    - ensure that the data is processed encrypted and anonymous.
    - "share data" with Google turned off.
  • Hotjar (Tool that analyzes user behavior, by means of clickmaps and screenshots).
    - Hotjar offers the possibility to switch off via the browser tracking:
    - Hotjar information about their privacy policy:
    - Hotjar about how they comply with the GDPR: https: //

How long we store personal data
Dutch Pilotage does not save your personal data longer than is strictly necessary to realize the goals for which your data is collected. We use the following retention periods for the following (categories) of personal data:
Address details, Telephone number, E-mail address, age, complaint, photo, name> 0-3 months> Handling request, answering question, handling complaint.

Sharing personal data with third parties
Nederlands Loodswezen does not sell your details to third parties and will only provide them if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Nederlands Loodswezen remains responsible for these processing operations.

Cookies, or similar techniques, that we use
Nederlands Loodswezen uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Nederlands Loodswezen uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimize it.

In addition, third parties place cookies that keep track of your browsing habits so that they can offer customized content and advertisements (like YouTube ande Vimeo) or make it easier to share information via social media (like AddThis).
For more information visit our cookie policy page.

On your first visit to our website we have already informed you about these cookies and we have asked you for permission to place them. (Will follow). You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser. For an explanation, see:

View, modify or delete data
You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Dutch Pilotage and you have the right to data portability. This means that you can submit a request to us to send the personal information we hold to you or another organization mentioned by you in a computer file.

You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request.

Nederlands Loodswezen also wants to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link:

How we protect personal data
Nederlands Loodswezen takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of abuse, please contact us via